FAQ Directory
- Gift Basket & Product FAQs
- Shipping and Ordering
- Gift Giving to Dog Lovers
- Sympathy & Memorial Gifting
- Corporate Business Gifting
- Customized & Build Your Own Gift
- Choosing the Right Gift for Different Dogs
- Local Delivery & Downtown Napa Store
- Dog Friendly Napa Valley
- I Received a Gift from Lucca the Napa Dog
- Discounts, Partnerships & Reviews
1. Gift Basket & Product FAQs
What are Buddies gift baskets?
Buddies by Lucca gift baskets are unique, themed gift baskets made for dogs and their humans to enjoy together. We've curated a range of gifts including gourmet foods and drinks as well as dog treats, dog toys and special items that match or complement each other for the ultimate experience unboxing your special gift with your fluffy best friend.
What makes your dog gift baskets different?
Our gifts are designed for both the dog and the owner. Each one includes matching or themed items for a one-of-a-kind shared experience. We focus on quality, creativity and personalization.
Can I customize a gift basket?
Yes! Contact us to create a custom gift basket tailored to your recipient's tastes- dog and human alike. Get a feel for the dog toys and treats we offer by shopping here.
Do you offer themed gift baskets for holidays or special occasions?
Absolutely. From Christmas Gifts to Mother's Day Baskets and Father's Day Gifts, Birthdays, as well as New Puppy Gifts and Sympathy Gifts for Dog loss, we make it all!
Do you offer corporate gift baskets for clients who love dogs?
Yes! We specialize in creative corporate gifts for dog- loving clients, employees, or event guests. Our luxury gift baskets make a lasting impression and are available for customizing with your own branded company materials as well as a personalized gift message and hangtag.
Are your treats safe for dogs?
Yes. We include high-quality products in our gifts. Remember- not all dogs have the same metabolism or allergies. This can be hard to know when sending as a gift, but be reassured that the owner will receive treats packaged with ingredients labeled on the back of each product and make the best decision for their pup.
Do you have non-alcoholic gifting options?
Yes - when you shop any of our gifts with alcohol, you’ll see a drop-down option on the product page to select an alternative beverage option, including non-alcoholic options. If you’d like to mix up or substitute out replacement beverages, feel free to give us a call so we can customize the gift for you.
How will they know which items are for the dog and which ones are for the human to eat?
On every Buddies by Lucca gift we have included a product informational card that lists which consumable items are for the human, and which ones are for the dog so the recipient clearly knows which items are made for each.
Will the cheese perish or the chocolate melt if I send it during the hot summers?
During the hot summer months we like to substitute our fresh cheese and chocolate items for something that will not be affected by the heat while in transit. If it is being sent to somewhere within a couple days, we may include an ice pack to keep the items from melting or perishing.
2. Shipping and Ordering FAQs
Where do you ship?
We ship nationwide across the U.S. so you can send a special gift to any dog-loving friend or client no matter where they live. Unfortunately we cannot ship to P.O Box addresses.
How long does shipping take, and do you ship internationally?
Check out our transit time map and shipping page for more details. As much as we'd love to go international, we can only ship in the U.S.
What is your refund policy and how do you determine substituting products?
Read our Refund Policy page.
Questions about our substitution policy?
Can I order multiple gifts going to different addresses?
Yes! We have an easy form you can fill out and email to us with all of the names and addresses you'd like to send a gift to- We'll take care of importing the information on our end so you don't have to. Email sammy@luccathenapadog.com with your request.
How do I include a gift message with my order if it's a gift?
On the product page, before you add it to your cart, look for the large text box that is labeled "Add a Gift Message"
How do I track my order?
You should receive an email from us when we have shipped out your order! Copy this tracking code into your browser to track your order. If you're having a problem tracking down your order, please email sammy@luccathenapadog.com and we'll help you right away.
I entered the wrong delivery address, how can I change it?
No worries! Email your order number, as well as the intended shipping address to sammy@luccathenapadog.com so we can fix it promptly. If it has already shipped out of our location, we will do our best to re-route the package.
I forgot to sign my name with my gift message, how will they know who it's from?
If you forgot to sign your name, it's more than likely that we noticed too! We'll either reach out to you if it is unclear who the gift is from, or we will include the first name of the customer as the signature to the gift message. Always email us at sammy@luccathenapadog.com if you have any updates to your gift message after placing your order.
3. Gift Giving to Dog Lovers FAQs
What are the best gifts for a dog lover?
The most meaningful gifts for dog lovers are the ones that celebrate the bond they share with their pup. Our Buddies by Lucca gift baskets are designed with both the owner and the pup in mind. It's more than a gift, it's a box full of shared experiences they get to open together.
How do I choose the perfect gift basket for a dog and owner?
We make it easy to choose a gift that feels personal. Each of our baskets is thoughtfully themed around shared moments- whether it's a relaxing night in, a celebration, or a heartfelt thank you.
What kind of gift should I send to a dog-friendly office as a thank you gift?
A gift that shows appreciation to an employee or team- including their pup in the office, or their work-at-home fluffy co-worker can go a long way! Our gift baskets are a wonderful way to make everyone feel valued and really thought of. Contact us if you'd like to include any branded items along with your gift!
I want to send a gourmet gift basket to someone and include a gift for their dog, how do I order this?
Did you see a gift basket you'd like to order, and want to include a dog toy or treat to the basket? Add the gourmet gift basket to your shopping cart, as well as any toys or treats and we'll include them in the gift basket beautifully presented.
Contact us if you are interested in customizing a gift within your budget- we'd love to help you create the perfect gift.
4. Sympathy & Memorial Gifting FAQs
Do you offer sympathy gift baskets for someone who's dog has passed away?
We offer thoughtful gift basket options created to offer comfort during the incredibly emotional loss of a beloved dog. Each of our sympathy gifts include gourmet foods and an additional token of comfort such as books, a memorial rock, memorial candle, memorial keychain and a sun-catcher sticker made to help sooth the grieving pet parent.
What are thoughtful gifts to give someone grieving the loss of a pet?
When someone loses a pet, knowing what to get them can feel challenging when you know they are saying goodbye to a best friend. Our sympathy gifts for dog loss include gourmet cheeses, crackers, chocolates, and other comforting snacks as well as small keepsakes that offer comfort and acknowledge the bond with kindness and respect. All of our sympathy gifts have a place to include a custom gift message to express your condolences.
Can I include a personalized message with a sympathy gift?
Absolutely. Every sympathy gift can include a personal gift message printed on a small card that is included with your gift. We will ensure your gift is packaged with care and sensitivity.
Do you have additional memorial gifts for someone who lost their dog?
Yes. Beyond our baskets, we also offer tokens of remembrance and books for support and comfort. Shop our sympathy gifts for dog loss page for all gift options.
Is it okay to send someone a food gift basket who is grieving their dog that died?
Yes- food can be a very comforting gesture to someone who is going through a loss. A thoughtfully curated food gift offers warmth and nourishment. You can always reach out to us to personalize a basket with their tastes in mind.
5. Corporate Business Gifting FAQs
Do you offer corporate gift baskets for clients, employees or business partners?
Yes! A lot of customers love sending Buddies gifts to employees and business partners as a Thank You or Welcome Gift.
Can I customize corporate gifts with my company's branded materials?
Yes- if you are interested in creating a custom gift, including your branded company materials please contact us so we can schedule your order.
Do you offer discounts on large orders?
Yes! We'll arrange a discount with you based on the number of gifts you order. Whether you're sending to a handful of VIPs or your entire client list, we’ll work with you to create beautiful gifts that meet your budget and reflect your brand.
Can I include a custom hangtag with a gift message and my company logo?
Yes- we can work with you on designing a custom hangtag that can include your gift message as well as your company's logo. It’s a simple, thoughtful way to make your gift feel more intentional and aligned with your brand.
Can you ship a large order to multiple recipients at different addresses?
We sure can. You can provide a list of recipients and addresses, and we’ll handle the packaging and shipping for each one—carefully and on time. We’re happy to coordinate delivery around specific dates and can track everything for your peace of mind.
6. Customized & Build Your Own Gift FAQs
Can I create a custom gift basket with specific items?
Absolutely! We are working on launching a "build your own buddies gift" flow on our website so you can pick out items for the dog and the owner. In the mean-time, please give us a call so we can create your custom gift over the phone.
Is there a minimum order for custom gift baskets?
There is no minimum order for custom gift baskets! We can't wait to see what you put together.
How much does it cost to customize a gift basket?
The cost of your custom gift is determined on the number of products you choose to include! Shipping Ground is a flat-rate of $16.95. For us to put all of your chosen items into a beautifully presented gift, wrap it up, and include a bow, and safely package it for shipping we charge a $12 fee for creating your custom gift!
Can I create a custom gift with only toys and treats for the dog?
Of course! You don't have to send anything to the human. We love the custom gifts we've created for customers that send a bunch of new toys, birthday items, or a variety of treats to surprise the lucky pup!
7. Choosing the Right Gift for Different Dogs
What is the best gift for someone who just got a new puppy?
New puppies love soft toys, gentle chew treats and comfort items. We always love to recommend the Giraffe Plush Toy and the Dipped Peanut Butter Bones as they are easy to break and can be a high-value treat for training. Customers have enjoyed sending the Celebration Pawty Buddies Gift Basket to new dog parents to celebrate their new addition to the family.
What kind of gift is best for a senior dog?
Senior dogs appreciate softer toys and treats as they are easier on their teeth. We love to recommend the Churros Plush Toy and the What's Barking Soft Treats. Our customers have enjoyed sending the Movie Night Buddies Gift and the Coffee and Pawfee Buddies Gift for a sweet and gentle night on the couch or in the morning sun with their owner.
Do you have softer treats for dogs with dental issues?
Yes! We love to recommend the What's Barking Treats, they are small, easy to break apart, and soft and chewy.
Do you have hard toys for dogs that are teething or dogs that tear up toys easily?
Our best toys for dogs that can easily chew through plush toys is the Swiss Cheese Chew Toy made by Soda Pup. It can be hard to chew on, or used as a lick mat for soft foods.
Do you have gift baskets suitable for multiple dogs?
All of our gift baskets you see online can be added to! Add any additional treats or toys to your cart along with the gift basket of choice and we'll fit everything you've picked out into one beautiful gift!
8. Local Delivery & Downtown Napa Store
Where is Lucca the Napa Dog Store Located?
Lucca the Napa Dog is located in Downtown Napa at 1580 1st St. inside of our sister business, Napa Sonoma Supply which you'll see on the window outside of our beautiful victorian home-store.
Can I shop online and pick it up in the store?
Yes! When you checkout online you'll see an option to ship or to pickup in store. Please feel free to send us an email or call with your estimated ETA so we can schedule the perfect time for you to come pick up your order.
Can my dog shop inside your store?
We love when our doggie friends come inside to shop for themselves! We have a bunch of toys they can sniff through and pick out their next favorite toy.
Do you do same-day delivery in Napa?
Although we cannot do same-day delivery, we do offer free local delivery in Napa area-codes 94558 and 94559 for next day, or any scheduled day in advanced!
Can I walk in and create a custom gift?
Yes! Come on in, and pick out all your favorite items to include in a gift basket. Give us about 20-30 minutes to make up your gift, and we'll have it ready for you to walk out the door with.
Can you create gifts for my event happening in Napa?
We would love to create gifts for your event or special occasion while you are in Napa, please email sammy@luccathenapadog.com so we can start the conversation and get started on scheduling your order!
Will Lucca be at the shop if I come visit?
Lucca loves hanging out at the shop! There is a high chance he's here working away with us. Some days he likes to hang at home or out with his doggy friends. If you want to schedule a meet-up with lucca please email sammy@luccathenapadog.com or reach out to us through our instagram @luccathenapadog. Lucca loves meeting new pups and human friends!
9. Dog Friendly Napa Valley FAQs
Can you bring dogs to Napa?
Yes! Napa Valley is very dog-friendly. There are so many restaurants, wineries, and lodging in Napa that welcome furry friends.
What are the top dog friendly restaurants in Downtown Napa?
Some of Lucca's favorite dog friendly places in downtown Napa are: The Garden, Chispa Food + Drink, Small World Cafe, Contimo's outdoor patio, ArBARetum Cocktail Lounge, Fieldwork Brewing Co, Gott's Roadside, and Napa Yard.
What can I do with my dog in Napa Valley?
There are so many dog friendly restaurants, shops, hikes, and activities across the Napa Valley that are dog friendly. Follow @luccathenapadog on instagram to check out the places Lucca and Sammy have visited.
Do wineries let you bring your dog to a tasting?
Yes, be sure to check their website or call ahead of time to confirm they have a reservation for you and your pup. Not all wineries are dog friendly, but there are a lot of indoor and outdoor tasting rooms that accept dogs (even if they aren't service animals)
What places offer a menu for dogs in Napa?
One of Lucca's favorite places with a dog menu is Fume Bistro.
Where can I buy dog toys and treats for my dog in Napa?
Come visit Lucca the Napa Dog in Downtown Napa to shop toys, treats and accessories for your pup!
10. Receiving a Gift from Lucca the Napa Dog
I received a gift, but I don't know who it's from.
Sometimes gift messages can get cut off, or a name can be left off the order. We’d be happy to help you track down the sender. Email sammy@luccathenapadog.com you can tell us your name, and the address it was delivered to, or the tracking number on your shipping box, and we’ll track down the sender for you.
I love my gift so much, how do I leave a review?
We love to hear it and we would be thrilled if you left us a review, and included a photo of your pup with the gift! Visit our google business page to leave a review here: Leave a Review for Lucca the Napa Dog
Something in my gift broke or got damage, can you help me?
Oh no! We do our best to package your gift so it arrives in perfect condition, but sometimes it can get knocked around in transit. Please email us a photo of what was damaged and we’d be happy to send you a replacement item.
My dog loves these treats (or toys)- where can I buy more of them?
Lucca asks me the same thing! Check out our Shop All page for toys and treats. If you don’t see them here, feel free to email me and i’ll help you track them down to order more.
11. Discounts, Partnerships & Reviews
Do you offer a military or veteran discount?
Yes! We love to support our military and veterans- Please email sammy@luccathenapadog.com so we can approve your verification for a discount!
I can't find my 10% off code after signing up with my email
Fill out the pop-up form on our website and you'll see the discount code you can then copy and use at checkout with your order.
Still can't find it? Send me a quick email, or use our contact form and i'll send you back a discount code!
How do I leave a review?
Visit our google business page to leave a review here: Leave a Review for Lucca the Napa Dog We appreciate your feedback, what you loved, and any great photos of your pup and your gift!
Are you a business, winery, or brewery that would like to partner with us to include gifts in your store?
Email sammy@luccathenapadog.com so we can schedule a call and talk about how we can work together!
Still need my help?
Feel free to send an email to sammy@luccathenapadog.com, use our contact form below- or give us a call. We look forward to speaking with you and answering any questions you have!